Public information, agency announcements, technology updates, and stories from NMRECC.
NMRECC dispatchers played a critical role during a cardiac arrest emergency in South Tewksbury, using Emergency Medical Dispatch protocols to assess the patient’s breathing, provide repositioning instructions, and coordinate a rapid response that contributed to a positive outcome and the patient’s recovery.
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NMRECC Dispatcher Katherine O’Connell and Supervisor John Jouvelis received Certificates of Commendation from the Dracut Fire Department for their lifesaving actions during a cardiac arrest, where early EMD-guided CPR and coordinated emergency response contributed to the patient making a full recovery.
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NMRECC Dispatch Supervisor Joey Aberle was named the 2025 Massachusetts TERT Telecommunicator of the Year during the annual All-Teams Training, recognizing his longstanding commitment to TERT, participation in live deployments, and efforts to advance statewide readiness through training and mock deployments.
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NMRECC Dispatcher Rebecca Maccaro provided Emergency Medical Dispatch CPR instructions to the daughter of an unresponsive Tewksbury man, beginning a coordinated lifesaving response involving Tewksbury Police, Fire, and EMS that resulted in the patient regaining a pulse and breathing before transport to the hospital.
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NMRECC personnel were recognized at the 2024 Massachusetts Communications Supervisors Association Awards Ceremony for outstanding teamwork, professionalism, and emergency communications service, with multiple Team of the Year nominations, an Honorable Mention, and a Team of the Year Award for the Massachusetts TERT team.
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NMRECC Dispatcher Alex Biehl provided calm and confident Emergency Medical Dispatch instructions after receiving a 911 call for an active childbirth in Dracut, guiding the family through post-delivery care until first responders arrived—the first childbirth call handled by NMRECC.
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