Answer the call
Receive emergency and non-emergency voice, text, and TTY calls from the public and determine the nature and priority of each incident.
Join Our Team
Answer the call. Build a career that matters.
Join the emergency communications professionals serving Dracut and Tewksbury around the clock.
NOW HIRINGPublic Safety 911 DispatcherOpen until filled
Current Opportunity
Be the first first responder.
NMRECC Public Safety Dispatchers are the first point of contact for people experiencing emergencies and the critical link between callers and police, fire, and EMS responders.
Dispatchers answer emergency and non-emergency calls, gather and prioritize information, provide lifesaving pre-arrival instructions, coordinate field resources, and maintain communications during incidents ranging from routine service calls to major emergencies.
The Work
What you'll do.
Every shift is different. The mission is always the same: connect people with the help they need.
Dispatch responders
Coordinate police, fire, and emergency medical responses using radio communications and computer-aided dispatch systems.
Provide lifesaving instructions
Deliver structured pre-arrival instructions during emergency medical incidents and remain available while responders are en route.
Manage multiple priorities
Track units, update incident information, coordinate additional resources, and maintain situational awareness across concurrent calls.
Support field personnel
Retrieve and relay CJIS and NCIC information and coordinate with outside agencies and specialized response resources.
Document accurately
Enter, update, retrieve, and maintain incident and records information accurately in public safety systems.
Who We're Looking For
Calm under pressure. Clear when it matters.
You do not need to arrive with every public safety certification already in hand. NMRECC is looking for candidates with the core skills and judgment needed to succeed in emergency communications.
High school diploma or equivalentOr an equivalent combination of education and experience.
Strong communication skillsClear oral and written communication is essential.
Multitasking & decision-makingHandle multiple priorities, make timely decisions, and stay organized under stress.
Customer service mindsetWork professionally with callers, responders, coworkers, and partner agencies.
Technology proficiencyComfort with computers, data entry, and Microsoft computer applications.
Background requirementsCandidates must successfully complete a stringent criminal background check.
GOOD TO KNOWCertifications can be obtained after hire.
Required Next Generation 911 and other job-related certifications are obtained and maintained through training. Prior 911, EMD, CPR/AED, IMC, and CJIS certifications are preferred, but are not listed as prerequisites for the position.
Pay, Schedule & Benefits
Know what to expect before you apply.
Five-step salary range. Placement is based on relevant training, experience, and skills as they relate to the dispatcher role in a 911 emergency communications setting.
Full-time, 40 hours per week. Shifts include 8:00 a.m.–4:00 p.m., 4:00 p.m.–12:00 a.m., and 12:00 a.m.–8:00 a.m.
Employees assigned to shifts between 4:00 p.m. and 8:00 a.m. receive additional night differential pay.
Candidates should expect assignment to the 12:00 a.m.–8:00 a.m. shift following completion of training.
BENEFITS
Built for a long-term public safety career.
Union PositionPaid sick leaveVacationPersonal days13 paid holidaysContributory health insuranceDental insuranceLife insuranceFringe benefits
Training & Development
We train for the moment before it happens.
Emergency communications requires a blend of technical skill, public safety knowledge, judgment, and composure. New employees complete in-house and Commonwealth of Massachusetts training and must obtain and maintain required certifications for the position.
The job description specifically references certification in Next Generation 911 systems through the Massachusetts State 911 Department, along with other required certifications obtained during employment.
01Learn the systems
911, CAD, radio, records, policies, and agency procedures.
02Build call-taking skills
Gather critical information, prioritize incidents, and communicate clearly with callers.
03Develop dispatch proficiency
Coordinate public safety resources and manage simultaneous incidents.
04Maintain certifications
Continue required training and certification throughout your career.
How to Apply
Ready to answer the call?
Applications for NMRECC employment are processed through the Town of Tewksbury.
APPLICATION CHECKLIST
1
Prepare a cover letter.
2
Prepare your résumé.
3
Complete the NMRECC Dispatcher Application.
4
Submit all required materials online through Tewksbury Human Resources or mail them directly to Human Resources - NMRECC.
IMPORTANT
All three application materials are required.
Only applicants who submit a cover letter, résumé, and completed NMRECC Dispatcher Application will be considered for the position.
OR MAIL DIRECTLY TOHuman Resources - NMRECC
Attn: Teresa Belanger, Director of Human Resources
1009 Main Street
Tewksbury, MA 01876
Attn: Teresa Belanger, Director of Human Resources
1009 Main Street
Tewksbury, MA 01876
NMRECC is an affirmative action, equal opportunity employer.