Public information, agency announcements, technology updates, and stories from NMRECC.
When a caller reached a local police department but didn’t speak English, an NMRECC telecommunicator had a new tool available to help. The call became the first real-world use of technology NMRECC only began rolling out this summer.
Read more →
NMRECC Dispatcher Katherine O’Connell and Supervisor John Jouvelis received Certificates of Commendation from the Dracut Fire Department for their lifesaving actions during a cardiac arrest, where early EMD-guided CPR and coordinated emergency response contributed to the patient making a full recovery.
Read more →
NMRECC dispatchers managed multiple major incidents across Dracut and Tewksbury during an exceptionally busy four-hour period, including mental health emergencies, a sudden death, and a second-alarm structure fire, demonstrating how teamwork, training, and regionalized staffing support simultaneous high-priority incidents.
Read more →
NMRECC Dispatcher Alex Biehl provided calm and confident Emergency Medical Dispatch instructions after receiving a 911 call for an active childbirth in Dracut, guiding the family through post-delivery care until first responders arrived—the first childbirth call handled by NMRECC.
Read more →
NMRECC dispatchers joined the Dracut Fire Department during a live training exercise inside a building scheduled for demolition, gaining firsthand insight into the challenging conditions firefighters face and strengthening coordination between dispatchers and field responders.
Read more →