Public information, agency announcements, technology updates, and stories from NMRECC.
NMRECC dispatchers played a critical role during a cardiac arrest emergency in South Tewksbury, using Emergency Medical Dispatch protocols to assess the patient’s breathing, provide repositioning instructions, and coordinate a rapid response that contributed to a positive outcome and the patient’s recovery.
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NMRECC dispatchers managed multiple major incidents across Dracut and Tewksbury during an exceptionally busy four-hour period, including mental health emergencies, a sudden death, and a second-alarm structure fire, demonstrating how teamwork, training, and regionalized staffing support simultaneous high-priority incidents.
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NMRECC dispatchers coordinated the rescue of an injured juvenile deep within Tewksbury’s Chandler Well Fields trail system, using 911 mapping, continuous caller communication, and coordinated resource management to help Tewksbury Police and Fire locate the patient and bring the incident to a safe conclusion.
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NMRECC dispatchers used Prepared’s live video and location capabilities to pinpoint a brush fire near the Rogers Park trailhead in Tewksbury, helping identify access points and providing responding Tewksbury firefighters with valuable real-time situational awareness.
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NMRECC Dispatcher Rebecca Maccaro provided Emergency Medical Dispatch CPR instructions to the daughter of an unresponsive Tewksbury man, beginning a coordinated lifesaving response involving Tewksbury Police, Fire, and EMS that resulted in the patient regaining a pulse and breathing before transport to the hospital.
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NMRECC used Prepared Live’s real-time Spanish translation capabilities to maintain communication with a woman over several days, coordinate assistance with community partners, and ultimately help reunite family members.
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