Public information, agency announcements, technology updates, and stories from NMRECC.
NMRECC dispatchers played a critical role during a cardiac arrest emergency in South Tewksbury, using Emergency Medical Dispatch protocols to assess the patient’s breathing, provide repositioning instructions, and coordinate a rapid response that contributed to a positive outcome and the patient’s recovery.
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NMRECC Dispatcher Katherine O’Connell and Supervisor John Jouvelis received Certificates of Commendation from the Dracut Fire Department for their lifesaving actions during a cardiac arrest, where early EMD-guided CPR and coordinated emergency response contributed to the patient making a full recovery.
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NMRECC dispatchers managed multiple major incidents across Dracut and Tewksbury during an exceptionally busy four-hour period, including mental health emergencies, a sudden death, and a second-alarm structure fire, demonstrating how teamwork, training, and regionalized staffing support simultaneous high-priority incidents.
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NMRECC dispatchers coordinated the rescue of an injured juvenile deep within Tewksbury’s Chandler Well Fields trail system, using 911 mapping, continuous caller communication, and coordinated resource management to help Tewksbury Police and Fire locate the patient and bring the incident to a safe conclusion.
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NMRECC dispatchers used Prepared’s live video and location capabilities to pinpoint a brush fire near the Rogers Park trailhead in Tewksbury, helping identify access points and providing responding Tewksbury firefighters with valuable real-time situational awareness.
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NMRECC Dispatcher Rebecca Maccaro provided Emergency Medical Dispatch CPR instructions to the daughter of an unresponsive Tewksbury man, beginning a coordinated lifesaving response involving Tewksbury Police, Fire, and EMS that resulted in the patient regaining a pulse and breathing before transport to the hospital.
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NMRECC Dispatcher Alex Biehl provided calm and confident Emergency Medical Dispatch instructions after receiving a 911 call for an active childbirth in Dracut, guiding the family through post-delivery care until first responders arrived—the first childbirth call handled by NMRECC.
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